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Shipping and returning Ohm ElectroCare products

Delivery charge Shipments are done through TPG postal services. Delivery time Our products are shipped from Monday to Friday, as soon as the amount due has been received by Ohm ElectroCare. In case of credit card payment or bank authorisation the items are dispatched the same day. Shipping to business clients will take place immediately on week days, after which an invoice will be sent. You will always receive an e-mail from Ohm ElectroCare prior to the shipping of your order. Safe payment At Ohm ElectroCare payments may take place through the TripleDeal payment system (www.tripledeal.com). TripleDeal uses the safest payment techniques, and at Ohm ElectroCare you can therefore rely on your payment being handled securely . Ways of payment Payment may be done in various ways. Business clients have the option to pay through an invoice. Private clients may choose between credit card, single bank authorisation, your own electronic banking system (ABN Amro, Rabo, Postbank and SNS bank) or bank transfer. Use of the single bank authorisation only applies to residents of the Netherlands. Money back guarantee Clients are entitled to return items to Ohm ElectroCare within 8 days after delivery, unused and undamaged, in the original packaging, including original proof of purchase and fully prepaid. Ohm ElectroCare should be notified in case of a return shipment.   Unannounced returns will not be credited. Ohm ElectroCare does reserve the right to credit only part of the purchase price if the items are found to have been damaged after receipt. The delivery charge will not be credited. Complaints If you have a complaint or a suggestion, please let us know by sending an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Complaints and suggestions will be dealt with within 10 working days.